Which approach is most effective . . . training, consulting or coaching?

Training
Each approach has its advantages. Training is best when you want to teach the technical skills necessary for job effectiveness, for non-specific learning of “soft skills” and for dissemination of general knowledge, such as communicational rules and nuances, basic leadership skills and basic sales skills to a group of people. Classroom training is generally the most cost efficient means of teaching general skills and adding general knowledge.

Research shows that retention of information gained in a typical classroom setting is less than 30%, but Star Performance Systems has more than tripled that percentage (92%) by training in easily assimilated modules and providing a platform that encourages participants to put what they learn into practice in real world settings.

Consulting
Consulting is best when specific problems arise within an organization or team which ordinary interventions have not been effective is resolving. Our consultants are problem solvers who have the benefit of years of problem solving experience and an outside perspective. We have the expertise to quickly get to the heart of the problem in order to propose and implement effective solutions.

Consultants work directly with management to affect the desired solution. Our consultants are dedicated to delivering results, not just making recommendations and filing reports.


Why should I consider a Star Performance Systems consultant?

When an organization is faced with a challenge, it is often hard for those closely connected to it to determine whether the presenting problems are people or systems related because the two are so closely intertwined. Sometimes what is assumed to be systems problems are actually people problems and vice-versa. If left alone, systems problems actually do result in people problems and people problems can render otherwise good systems ineffective. The result is loss of employee dedication and performance, high turnover, low productivity, loss of customer loyalty and, ultimately lost profits.

For an organization to run smoothly both the people and the systems that support them must be functioning properly. The first goal of the Star Performance Systems team is to determine whether presenting problems are people or systems based. Where the problem is systems based, the resources needed for implementing solutions often already exist within the company and with proper guidance and motivation, can be relatively simple to implement. Where effective systems are lacking, we can recommend good systems consultants. Where the resources already exist, but are not being fully utilized, we communicate requirements to the proper sources.

When presenting problems revolve around people, the solutions are more complex. People are not as predictable or as readily changed as systems. People need a reason to change and sustained motivation to make and keep the necessary changes. Motivators are different from person to person and are not always apparent. That’s where the Star Performance Systems team shines. We specialize in solving the problems that arise around people.

We can help you resolve problems with:

  • Motivation
  • Communication
  • Interpersonal relating
  • Generational differences
  • Team function
  • Leadership or management effectiveness
  • Managing and redirecting difficult employees
  • Employees who create bottlenecks in their effort to ensure perfection
  • Leaders or employees who are under-performing (to name just a few).

In every organization there are numerous people related situations which can, and often do, prevent organizations from growing and developing to their highest potential.

Most of the time people problems arise because the individuals involved lack the understanding or skills to affect a better outcome.

When the necessary skills, awareness or understanding is provided by someone the individual or group trusts, substantial gains are made. Trust comes from high levels of expertise and the Star Performance Systems team has more than 100 collective years of expertise to call upon to help you resolve people problems. We deliver results, guaranteed.


Coaching
Coaching is the best option when individual improvements are desired in specific areas and the goal is improving outcomes faster and with greater ease. Skills learned through a good coach are as much as five times more effective than those learned through trial and error and the development rate of those who employ a coach is three to nine times faster than self-learning.


Why a Coach?
Coaching provides individuals with the tools, knowledge and opportunities they need to fully develop their skills and abilities and to gain maximum effectiveness faster, both on the job and off.

Good coaching is far more than rehabilitative counseling or supervision of actions. It is a process that enhances performance, action, innovation, creativity, momentum and transformation by getting people to actively involve themselves and willingly commit to achieving maximum results in specific areas.

Through coaching individuals can achieve their goals and the goals of their organization with greater speed and efficiency than through any other method. Our coaching involves literally hundreds of proven principles, specialized skills and practices which are concise and highly relevant to the goals at hand.

When Should I Consider a Coach?
Consider using a coach when general training has not produced the specific results you are after, when you want to increase your capacity to solve presenting problems and successfully manage your business, when you want to develop specific skills, determine and implement specific actions, reach specific goals or create positive change quickly and effectively.

Some areas where coaching can provide profound and rapid results are:

  • Leadership skills development
  • Assertiveness skills development
  • Sales skills development
  • Communications skills development
  • Interpersonal skills development or improvement
  • Handling stress and/or change effectively
  • Overcoming fears or anxiety


Why Should I Consider a Star Performance Systems Coach?

The principles of the Star Performance Systems team have been actively involved in improving group and individual outcomes since 1984. Together, we bring more than 100 years of collective experience to the table. Quality with care is far more than just a slogan for us, it is the standard we live by. Our clients are treated with great care, consideration and respect and we guarantee the quality of everything we deliver.

We are developers of people with a philosophy of servant leadership. We never presume to tell our clients what to do; we ask deep, meaningful questions and offer new insights and alternatives, and tools for taking big quantum leaps forward.

We know that our clients are smart and, often just need a new or different perspective or a great new tools to ge the momentum they need to solve presenting problems, get the best out of their people and move their organization to higher levels of greatness.

We can help you:

  • Promote better teamwork among employees
  • Enhance productivity
  • Reduce turnover
  • Successfully manage change
  • Increase sales
  • Improve customer satisfaction and retention
  • Improve employee morale
  • Increase employee buy in and loyalty
  • Maximize human potential, which leads to long term profitability
  • Help employees succeed in their jobs.

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