The SMARTEST Way to Set and Achieve Goals
by Dr. Sherry Buffington
You may be familiar with the SMART goal setting formula. Many leaders, trainers and coaches use it. There are several variations to the SMART formula. This is the most common:
S - Specific
M - Measurable
A – Attainable, achievable
R - Realistic, results-oriented
T - Time-based, timely
Looking at all the variations provides a broader definition and can be useful in helping you and your team and/or clients be successful. It’s a great start, but the SMARTEST approach works much better. The reason is that the SMARTEST formula for goal achievement works with the rules of the subconscious mind to get results where external rules often fail.
The SMARTEST™ Goals formula adds 3 other essential components and expands the original 5 so they align with subconscious processing. Without these 3 new components and engaging the subconscious mind, the first 5 parts often never get done. The subconscious essentials are added to the first 5 in parenthesis.
The components of the SMARTEST™ formula are:
S – Specific, (significant, small stretch, success-focused)
M – Measurable, (meaningful, motivational)
A – Attainable, achievable, (acceptable, agreed upon, action-oriented)
R – Realistic, results-oriented, (relevant, reasonable, rewarding)
T – Time-based, timely, (trackable for clarity, tangible, today)
E – Exciting, engaging, energizing, effortless (Yes, effortless. You will understand why soon.)
S – Satisfying, sensible
T – True to your passion, purpose and mission
S – Specific, Significant, Small Stretch, Success Focused
Anyone who has ever read anything about goal setting knows that being specific is a commonly espoused factor. I have heard this advice thousands of times, but until I became aware of the laws of energy and how they apply to the human condition and of the rules of the subconscious mind which it always follows, I never realized just how specific goals had to be. Often we set goals that are so general that it is nearly impossible to know whether we have reached them or not, and without a target at which to aim, the subconscious mind stays with the certainty of the status quo. And, since all motivation comes from subconscious drive, that’s a big problem.
A goal such as, “I will lose weight” has three problems. It is too vague, future oriented and focused on the wrong thing. We will cover the problems created by future orientation later. For now let’s stay with the importance of being specific.
There is no way to measure something as general as “lose weight” because there is no way to know if and when you've reached your goal. Adding a timeline might appear to make the goal more specific, but a goal such as "I will lose weight by March 31st” is also too vague and leaves too much room for failure. If you lose a couple of ounces you have met the goal technically. But, is that much of a help if you have 80 pounds to lose? Is the result significant? Not really.
Stating a goal specifically, "I will lose 15 pounds by March 31st”, makes measuring progress and determining success a simple matter, but the way this goal is stated still focuses you on the wrong thing and is not the way it should be stated. It is specific though. You simply step on the scale at regular intervals. In fact, the goal as stated meets all of the criteria of the SMART formula. It is specific, measurable, attainable, realistic, and time-based. So it should work, right? Yet, the likelihood of being successful at this goal is actually rather slim (no pun intended).
We need to add a few more elements to actually experience success. Significant, a factor aligned with the workings of the subconscious mind, does not mean “in large measure.” It is referring to the fact that the goal must be significant to you (of importance). Until it is, the subconscious mind does not bother with it and you are left to do conscious battle with the urges to eat that arise from the subconscious mind. And if you have ever waged such a battle, you know subconscious urges almost always win out.
The third factor in this section, small stretch, also needs some clarification. Goals should stretch us, but not too far. Going back to the subconscious mind, that wonderful servant can also be a stubborn task master, depending on how we approach it. Let’s examine what happens when we try to stretch ourselves too far.
It is very common for the bolder types to set really grand goals. Bold types make up 73% of the American population and 93% of the people still searching for their truth and trying to improve their outcomes after adulthood. Bold types regularly over-estimate what they can get done and under-estimate the time necessary to do it. As a result they frequently fall short of their grand goals. If this happens too often, the result is not motivation, but feelings of defeat which are demotivating.
People are motivated for only two reasons and both reasons are actually just flip sides of the same coin. That coin is the primary need of all people to seek comfort and satisfaction. The two ways in which we seek to do that is (1) to avoid or reduce pain or (2) gain or increase pleasure or satisfaction.
When we stretch ourselves too far and fail to reach the intended goal, that failure is interpreted by the subconscious mind as pain and the pain becomes associated with goal setting. If that occurs several times the subconscious mind generalizes the goal setting = pain idea and we begin to avoid setting goals altogether. Even though and individual whose subconscious mind has made that association knows he/she needs to set goals, there is such resistance around the activity that they don’t adhere to the goals even if they push past the resistance and write them down.
For the first “S” component of SMARTEST Goals to work for you, they need to be very specific; as specific as if you were designing a home or car or a new product, like a GPS. They need to be significant enough to you for you to care about getting the outcome and they need to stretch you, but only to the point where you can actually succeed.
That brings us to the success-focused part. Just as the subconscious mind interprets failure as pain, it also interprets success as pleasure. So with a few small successes, the subconscious mind begins to associate goal setting with pleasure and wants to do more of it. That’s why the goals you set should be a slight stretch. You want to stretch beyond your current comfort zone and capacity, but not so far out that you fail. Every small success leads the subconscious mind to want to do more of that activity and, as momentum and confidence around the capacity to succeed builds, bigger and bigger steps become possible and you can set bigger goals and accomplish even more without resistance.
The subconscious mind works overtime to make sure that whatever you believe to be true is true for you. If you believe you will fail at goals, you will. If you believe you will succeed, you will, and those small successes in the beginning set you up to believe you will succeed. It's far better to begin small and succeed than to set grand goals and fail. Many small successes can lead to very grand results where a few grand goals that cannot be met can lead to shut down. Work SMARTEST.
There is another aspect to the success-focused part because your subconscious mind actively seeks what you envision. That’s why “I will lose 15 pounds by March 31st” is not a good goal to set. The subconscious mind is visual and interprets things quite literally. The main focus of the above sentence is losing and pounds and these are not what you want your subconscious mind focused on.
To get the results you want, you will need to change your focus. It’s much better to state the desired goal as a positive. If you want to lose 15 pounds, you might state that goal as, “On March 31st I will reach my ideal weight of (state ideal weight) and on that day I will celebrate my firm, fit body. You then add to the statement a visual picture of you at the ideal weight celebrating success.
M – Measurable, Meaningful and Motivational
Specific goals are always measurable. If they are not measurable they are not specific enough and you need to go back to step one. As you add the “measurable” component, remember to keep the measures realistic, believable and doable so you don’t set yourself up for failure.
The meaningful part of this component is very personal. Only you can decide what gives your life meaning and how you want to allow that to express in your life. Meaning can be anything from making the life of one child better, to making major changes in some part of the world. It can be something deeply personal or it can be broadly public. Or both. What it cannot be is purely about making money. That’s because money, in and of itself, has no meaning. It is only good for what it allows us to do.
Money can be used as a measure, but it cannot be used to add meaning. Both aspects are important to success because together they provide the motivation to achieve the goal, but don’t stop with just money or other measures. Be sure that the goals you set are meaningful to you and that you are clear on how they are meaningful and how much. The more meaningful they are, the more you will be motivated to accomplish them.
Find as many ways to measure your goals as possible. Use specific criteria (amounts, time frames, etc.) For example turn "I will market more" to "I will attend four networking events each month and try to connect with at least three people in a meaningful way at each event.” “Meaningful” in the case of growing your business would mean connecting with each person in a way that helps you understand them and their needs and effectively conveying the benefit of doing business with you to those you know you can help.
A – Achievable, Acceptable, Agreed Upon, Action-oriented
The reason for setting achievable goals was covered in the slight stretch factor. In review, the subconscious mind is where all motivation comes from and, if we set goals that are not achievable, it soon associates goal setting with pain and we begin to avoid setting goals. Although this goes against most goal setting advice, I have found that it is best to begin by setting goals that you think are too small. The reason for this is that it provides you with a realistic gauge of what you are capable of accomplishing within a particular space of time and it allows you to experience success right away. With the pleasure of a few successes under your belt and a realistic time frame for setting future goals you will be far better prepared to succeed than if you set too large a goal and fail.
The acceptable part of this component includes you and anyone else from whom you will need cooperation to achieve your goals. Acceptable to you means that the goal is yours, not someone else’s. People often fail to accomplish goals because they are actually someone else’s goals. A college student may be struggling to get a degree in medicine, for example, not because she wants to go into medicine, but because her mom and dad think it’s the thing to do. Or a young man sets a goal to excel in the military because all the men in his family have been military and the family expects the male children to follow in their footsteps. These are goals, but they are not the individual’s goals. Yet when the goal gets set early enough and reinforced often enough, a child so indoctrinated doesn’t realize that the goal really belongs to someone else. The failure rate is quite high for those pursuing other people’s goals. Even if there is external success, there is often internal conflict.
First and foremost, be sure the goal is acceptable to you. Then check with those whose help you will need to see if they are on board. If they aren’t, you will need to make some adjustments; either in the goal or in the team you are assembling to help you achieve it.
Acceptance of the plan and goal steps leads to agreement. Once agreed upon, you and your team are now ready to put the plan into action. Be sure the action steps are spelled out clearly. If they aren’t your team will experience frequent failures and you now know what the subconscious mind does with that.
R – Realistic, Results-oriented, Relevant, Reasonable, Rewarding
Children, optimists and the bold types tend to think they can do anything. For these groups, goals are sometimes far too ambitious and, as we have seen, overly ambitious goals usually spell trouble. Although realistic and achievable seem to be the same thing, one is about the ability to actually get the job done in the real world, while the other is about believing that you can. Some deluded people believe they can do more than they are actually able to do and some believe they cannot do things that they actually can do. In either case, they are not being realistic.
Realistic does not mean small and safe. It means reasonably ambitious. As with the achievable part of the SMARTEST formula you can be sure your goal is reasonable by testing your assumptions before you jump in with both feet. We can have anything we are willing to work for, but we can’t have it all at the same time. It's important to honestly evaluate yourself to determine whether you have the ability and commitment to turn your dreams into reality. Most of us find we need to make some adjustments and that we need to get help in areas where we lack expertise. Employing a good coach in those areas can save worlds of time and money.
Relevant seems similar to meaningful, but the two are quite different. Meaningful is an internal judgment. Relevant is an external one. We judge whether things are relevant by how useful they are in relation to the matter at hand. Things can be very meaningful without being relevant and vise-versa. Goals need to be prioritized by their relevance to the moment and to the sequence in which events need to unfold to realize the overall goal.
Reasonable requires a lot of reality checking and soul searching. Many people have ambitions that they cannot reasonably achieve. Most people cannot go from broke to multimillionaire in a year, for example, though many people dream of doing that. It does happen on rare occasions, but for most people that is an unreasonable expectation. Most people are aware that such an expectation is not reasonable, but there are other less obvious ways that we can set unreasonable goals. You may love singing, for example, and want to become a rock star, but if you are tone deaf and can’t carry a tune that is an unreasonable goal. Or you may want to build a real estate empire but not have the time, money or talent for it.
Rewarding seems obvious, but there is more to this than meets the eye too. For most goals to be realized we need the help and cooperation of others and there has to be some reason for them to help. Remember, we are all motivated to move away from pain or toward pleasure and we all operate on the frequency of WIIFM (“What’s in it for me?”). If there is no reward doing something, most people won’t do it. There are many ways to reward people; from sharing profits or paying them money to feeding their soul with authentic compliments and genuinely expressed gratitude. Most people want to help and are more than willing when there is a reason and some reward—either tangible or intangible. So remember to reward yourself when you achieve something, and remember to reward those who help.
Results-oriented goals begin with the end in mind, but to reach the end goal, each goal step should also have a defined result. You need to know what your ultimate results will be as you lay out a series of goal steps, but you can’t skip the steps. It is these that keep progress doable and set you up to succeed. The step between “A” and “B” might be quite small. Once you have succeeded at “B”, you can then take the step to “C” and so on. Although keeping the end in mind is an important part of the process and you don’t want to add more steps than you need, taking manageable steps and monitoring results is important from beginning to end.
T – Time-based, Timely, Tangible, Trackable
Without a time frame, “goals” are not goals. They are just hopes or wishes. Setting a specific amount of time within which to accomplish a particular set of objectives gives goals the structure they need to be successful. But the goal date is not the place to dwell.
Most of us don’t like the term “deadline” because it sounds so… final. The finality of it is exactly why the term continues to be used though it isn’t a particularly useful for achieving goals. Let’s go back to the faithful subconscious mind and see how “deadline” is received. We all know what “dead” looks like and we can all visualize a line. The combined elements create a picture that the subconscious mind sees as something ominous on the horizon; something it wants to avoid. The pictures and story lines we conjure up are what trigger positive or negative emotions and emotions determine the actions we will take or avoid taking. We need an end date so there is a sense of urgency, to be sure. We also need a reason to take action now because that’s the only time the subconscious mind is concerned with. Having a specific time frame—a goal date—helps us monitor our progress. Owning the result in the here and now get us moving toward that date. When we draw a “line”, represented by a date on a calendar, the subconscious mind has something tangible to connect to. The more aware we are of the goal date and the greater the perceived pain if we fail to meet it, the greater the urgency to act gets as the date draws nearer. For example, a goal where others know we are supposed to perform and are depending on us to come through by a particular date becomes far more urgent as the date approaches than a goal that impacts only us. You can use this fact to your advantage by building a support team, declaring your goal to them and making the goal such that failure to meet it will impact the entire team in some way. Even perceiving that your supporters might be disappointed can boost results.
Timely refers to events occurring at the right time, as opposed to within a specific time-frame. Timing is important for all goal-setting to some degree. Obviously we can’t set a goal to go snow skiing in Colorado in July because there is no snow in July. But not all timing factors are so obvious. Goals frequently fail because the timing was off. Investing in tech stocks at the end of the dot-com era is an example of bad timing that was not obvious to those who did it, but was obvious to economists that kept warning that the bubble was about to burst. Many goals fell apart when that happened. Had those investors done their homework or listened to others who had, the losses could have been reduced or avoided altogether. To set timely goals, both opportunities and limitations must be examined and factored in.
There is no such thing as a successful intangible goal. The minute a goal is defined and set as a goal, it must become tangible or it won’t be acted upon. Tangible means “real; capable of being appraised.” Things that remain in the realm of unreal or that cannot be appraised are not acted upon consistently enough to be achieved. Desires and daydreams can remain intangible, and usually do, but not goals. If what you think is a goal cannot be appraised, keep working on it because it isn’t really a goal yet.
For goals to be trackable each of the interim steps must be defined. We need to know what must be done on a daily basis, how many steps must be completed by the end of the day, the week, the month and so on. We need markers that let us know how far we have come, whether we are tracking at the right pace and how much farther we need to go to achieve the goal. Only then can we know with any certainty whether we need to pick up the pace in order to reach our goal. This is where the first component, specific, helps. The more specific we are in setting a goal and defining the steps, the more trackable it them becomes and the more likely success becomes. Setting goals is more than just deciding what you want to do. To get where you want to go, you need time-lines that let you track your progress and make achieving the goal seem doable.
E – Exciting, Engaging, Energizing, Effortless
The “E” factor is critically important to goal success. Goals that don’t excite and engage us are not likely to succeed because we won’t stick with them long enough. Getting bored or disenchanted with a goal is a primary reason why goals are abandoned. When we are pursuing goals for the wrong reasons; to please others, meet the expectations of others, etc. they soon lose their appeal and once they do we begin to view them as difficult. The subconscious mind then sees the necessary steps as unpleasant or pain-inducing and we become resistant to doing them. At that point, unless we view not accomplishing the goal as more painful than the perceived pain of completing it, we disengage and the goal is abandoned.
When goals are exciting, they are also energizing and effortless. When we are excited about a goal, we can work long hours at accomplishing it and not even notice. Time seems to fly by and the entire experience is perceived as enjoyable. The subconscious mind interprets excitement as pleasure producing so wants to do more of it. This is the essence of all motivation. A sense of enjoyment is what fuels internal drive and lets us accomplish truly great things. To get to this place, the goals you are heading toward must feed your passion and fulfill your purpose in some way. Goals that are meaningful, purposeful and exciting are also engaging and energizing, and accomplishing them feels effortless.
S – Sage, Satisfying, Sensible, Sane
What some people consider goals are really little more than pipe dreams because they are unrealistic and, sometimes, downright crazy. Sage goals are goals that have been wisely thought out. They are appropriate to the time, the place and the people they will affect. Goals that are set only to please others are not sage goals. They are destined to bring up resistance in you and doomed to fail eventually. And a lot of time and money can be lost before that happens. Sage goals fit your purpose and feed your passion, if not directly then at least indirectly. They also benefit everyone in a true win/win fashion.
Satisfying is important to goal setting because of the motivation factor. We are motivated to keep doing things that are satisfying and to abandon things that are not, or to give them minimal effort.
Sensible and sane can be clumped together because they are both about not leaping before looking. When we take off down a path before we have examined it carefully enough, we may find we have achieved a goal we really don’t want. Many bad marriages have occurred just this way, as have bad business decisions. Be sure what you are pursuing is what you really want. Consider not just the result, but the journey you will take to get to it. Spending years pursuing something only to discover it isn’t satisfying or fulfilling or even acceptable once you arrive is not just senseless, it’s insane.
T – True to Your Passion, Purpose and Mission
Like the “E” component, the second “T” is critically important to goal success. Until we are following our own passion, fulfilling our own purpose and living our own mission, we are spending our life fulfilling someone else’s desires and meeting someone else’s goals. Not only is that not very exciting, it is resistance producing and not likely to be sustained over time. Getting bored or disenchanted with a goal is a primary reason why goals are abandoned. When goals are pursued for the wrong reasons; to please others, meet expectations, etc., they soon become unappealing difficult to continue. As has been pointed out, the subconscious mind becomes resistant to anything it translates as pain inducing and, since the subconscious mind runs the show, once it becomes resistant, the activity creating that effect begins to drop off and, unless the perception of the pain we will experience by not accomplishing the goal is greater than the perceived pain of completing it, the goal will be abandoned.
Each time we abandon a goal, we create a negative loop that leads to more failure. Here’s how that loop looks:
(1) We set a goal that is not true to who we are or what we really want
(2) The goal becomes unappealing
(3) Resistance increases and we find working to achieve the goal more and more difficult
(4) Resistance becomes so strong and the steps to achieve the goal so unappealing that we stop
taking the actions before the goal is accomplished
(5) Our self image suffers because we think we are lazy, unfocused, a loser (you name it) and
we feel guilty and unworthy
(6) The subconscious mind generalizes goal setting to pain and begins avoiding it
(7) Without goals we accomplish less and fail more and steps 4 through 7 keep cycling until
we are at the point of despair or depression. At this point some start desperately looking for
another alternative and some just give up.
Though not everyone will admit it, we all want to succeed at something; to achieve more than we have to date. Whether it is to find a new job, start our own business or otherwise increase our income, have better, more fulfilling relationships, or improve ourselves, we all want something. Those who have experienced too many failures without knowing why or how to remedy the problem, either claim they don’t want anything else or spend a lot of time talking about what they want to do someday. In either case, they are avoiding goal setting.
It is human nature to want to improve things. In fact, it is the nature of all of life. There is always a reason why some are not doing that. When the reason can be found and understood, it can be removed. Whenever you experience resistance or stress in pursuing a particular course of action, stop and question your reason for pursuing that particular goal. Make sure your goals meet the SMARTEST test and stay open to every possibility, including abandoning the goal or project altogether if it doesn’t meet the test.
Keep in mind that the ultimate goal is your success. Until you are successful, you cannot accomplish all the things you want to accomplish or help all the people whose lives you want to positively impact along the way. Being very clear about what success looks like for you and building your interim goals around that ultimate goal will help you to stay open and flexible in how you get there.
Following the SMARTEST™ path will get you there faster. For a goal to be effective in guiding behavior, it must be specific and measurable. It must be achievable and believable. It must be written out so you can track your progress and it must be time-based so you know how you are doing. Before you will consistently do any of the first five things, the last three must be present. You must be excited and energized by the goals you set. They must make sense to you and you must believe they are doable (sensible, sane). And they must be true to your passion, purpose and mission. If they aren’t they will not lead to your success—to someone else’s success perhaps, but not to yours. And remember: the ultimate goal is your success. The greater your clarity with regard to your goals, the more you will get done, the faster you will accomplish it and the more successful you will be.
Start by making a list of what is important to you and then define every step you will need to take to get there. Start with where you want to be ten years from now and work backwards, getting more and more detailed as you get closer to the present moment. By the time you are working on your daily planner you should be very specific. This may sound daunting, but if you are passionate about the goals you are setting, it can actually be a lot of fun. Plus, every minute you spend planning and preparing will save years of time after you begin. Don’t get stuck in analysis paralysis, but do have a plan you can follow. Think on paper and work from a list. No one has such an infallible memory that they won’t lose their way without a list of what needs to be done and markers for knowing how they are doing and whether they are still on the right trail. Working from a list not only keeps you tracking, it gives you a visual record of accomplishment. This is the area in which you will need to be most disciplined. Once you get past the planning stages though, you will love what happens!
You now have the SMARTEST™ formula for goal achievement. Keep the acronym in mind to help you remember these basics and apply them to every important goal. Soon you will discover that goal setting really does work—and it works for YOU.
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Eight Essential Attributes for Top Sales Performance
There's a lot riding on the effectiveness of your sales team. Every employee in your organization, and indeed the organization itself, is dependent on how well the sales team performs. You can be sure you have a top performing team if each of your salespeople has these eight attributes.
1. Achievement Drive
The best salespeople love good competition and thrive on besting themselves and others. They are never complacent or satisfied with the status quo. They celebrate every win, but only briefly; then the desire to experience another win kicks in and they are off on the next quest. When interviewing for sales positions, have applicants provide plenty of examples of setting goals, formulating action plans, overcoming obstacles, executing their plans, and getting what they want. People with great sales potential can readily do that. They are go-getters and generally have plenty of past achievements to point to. If you need someone who can hit the ground running, look for take-charge people who have an abundance of achievement drive and plenty of successful selling experience under their belt. These people don't come cheaply, but if you can afford them, they are worth every dime, provided they have the other attributes listed below as well.
If you can't afford the top guns, you can create your own by finding rookies with the right attributes and molding them into superstars. Real-world experience is a strong predictor of sales success, but that experience need not be direct selling experience. Research consistently shows that anyone with the right attributes can be successful at selling provided they receive good sales training. To ensure that you have the right people, know what attributes you need and have a sure-fire way to determine whether sales candidates possess them.
2. Empathy
Great salespeople are not just driven to achieve, they also genuinely care about people and insist on treating them well. They are good listeners and great problem-solvers who go out of their way to provide knock-your-socks-off service to every customer every time. Customers expect salespeople to be a knowledgeable expert and a caring consultant and salespeople that possess achievement drive well balanced by empathy deliver both. Empathy cannot be faked - most people can spot insincerity in an instant. Sales figures will most definitely reflect the degree to which salespeople possess enough empathy to be consistently considerate of the needs of the company on the one hand and their customers on the other. One caveat here; empathy without a balance of achievement drive can result in poor sales outcomes. A salesperson with too much empathy and not enough achievement drive will back down in the face of objections and frequently fail to close.
3. Self-Confidence
Self-confidence is essential to sales success. It is the factor that allows an individual to keep going in the face of adversity and is the best source of rejection protection. Great salespeople don't take rejection or the loss of a sale personally. They stay confident in their ability to present their product or service effectively and recognize that circumstances beyond their control sometimes influence outcomes.
4. Self-Esteem
Self-esteem is the "I'm worth the effort" factor that keeps great salespeople learning, perfecting and improving upon their skills. The best salespeople settle for nothing less than complete mastery of their profession. They spend a great deal of their free time doing things to improve themselves. They know that, in the world of sales, competence and expertise require constant updating of knowledge and skills and they do the work because they know they are worth the effort it takes to be the best.
5. Enthusiasm
In selling, enthusiasm comes from believing whole-heartedly in the company and what it offers. Not just a little, but completely. Salespeople with integrity will not sell something they don't believe in and without integrity, both you and your customers are in trouble. Your salespeople have got to believe that what you offer is exceptional in some way. If they don't, don't count on having a sales staff with much passion or enthusiasm for what they are selling. Before they will effectively sell for you, you have got to sell them on the value of your products and services, on your mission and vision for the company and on the rewards that will follow their actions. If your mission, vision and unique selling position (USP) is not readily understood, you will need to convey them. Help your salespeople see the connection between what your company provides and why providing it is important. Also convey how your offering is superior and uniquely useful to the customer. It's a mistake to have salespeople on staff who cannot generate and express passion around your offering. Without enthusiasm they are dead in the water and will likely drain the energy and enthusiasm from other people on the sales team.
6. Attentiveness
The most effective salespeople are very good at reading people and gathering important clues from the environment and they are masters at hearing what is not said. They are observant listeners as well as keen observers of non-verbal communications. They are proficient at using non-verbal feedback to know when to change the direction of a conversation, ask a question or attempt a close. They are also able to use the power of non-verbal communications to convey interest and concern, build rapport, test a customer's resistance or readiness to buy, and to connect with prospects and customers on the deepest levels.
7. Likeability
People do business with people they like. It's human nature and there is no getting around it. Of course, not all people like the typically high energy, powerful types that gravitate to selling and the most successful salespeople are aware of this fact. To compensate for it, they have learned to be chameleon-like and to adjust to their customer's style. Likeability, by this definition can be learned and, with the right training, is generally relatively easy to master for those who gravitate toward selling as a profession. Never underestimate the importance of the likeability factor. If you have salespeople on staff that are not willing or able to flex their style to make themselves likeable, either get them the training they need or move them out of the sales arena.
8. Self-Discipline
Top sales performers are very disciplined. They don't need external controls to keep them doing the right things at the right time. In fact, one of the worst things a sales manager can do to high performing salespeople is to manage them too closely. Great, or potentially great, salespeople want and need very little supervision. They are race horses, not plow horses, and managers will get a lot more out of them by giving them clear goals and then giving them their head and letting them run. Those who have the self-discipline to drive their own actions will generally bring in far more revenue when they are given plenty of freedom and flexibility to perform so long as it is well balanced by clear expectations, goals and objectives. If giving your sales staff plenty of freedom and flexibility has not resulted in increased revenue, you either don't have the right people in place or you have not clearly defined expectations, goals and objectives. Make sure you have the right people and that they know what you expect of them. The right people will make your job easy and keep your company profitable.
Selling is both a science and an art. The science comes from technical training. The art requires both natural talents and skills and, where natural talents are concerned, your people either have them or they don't, and few companies can afford to discover which it is the hard way.
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Copyright © 2006-2012 by Sherry Buffington, Ph.D.
Dr. Sherry Buffington is Chairman and CEO of Star Performance Systems, a firm dedicated to building high performance people. She is the originator and co-developer of the highly acclaimed CORE Multidimensional Awareness Profile (CORE MAP) and a leading expert on discovering and developing top talent. She has been helping organizations improve outcomes and increase profits since 1984.
What Our Clients Are Saying About CORE Assessments
“I had been achieving the same level of success, some ups and downs, but about the same level for many years – not bad but getting boring and not moving ahead toward my goals. More and more, my personal satisfaction with my day to day activities as well as my “dream” life was decreasing. I was looking for something new, exciting and achievable. I was a bit depressed, not feeling like I was making a difference in my own life or anyone else’s. The love and respect I received from others was not meaningful because I wasn’t feeling it for myself.
I had taken dozens of assessments that I hoped would move me forward from the place where I seemed to be stuck and though I got a lot of information, none of it got me anywhere. Needless to say, I didn’t expect to get anything different from CORE MAP, but WOW! What a difference!!
Now, I am looking at WHAT I do as well as WHEN I do it to create a more satisfying life experience. Checking out the relationship between my goals and me strengths has made a huge difference in the results I am getting. One of the many things I got from CORE MAP is an understanding of the complexity of how I work and cope, and how I can manage that to be more effective.
I have already re-arranged the way I do things (increased office help, for instance) and am more patient with myself when doing the things that are less joyful, but still necessary. I am not feeling as frustrated with life in general and, therefore, am a much nicer person to be around! It is easier for me to accept letting others be in charge of activities they are better suited for, and I am just not as stressed!
It’s wonderful!
Julie van Dezande, Austin, TX
I have been hearing great things from both managers and employees regarding the CORE Profile and training. Communication is improving and stress levels seem to be diminishing. I highly recommend the CORE assessment personally and professionally.
Linda Dorsey, Sr. Training & Education Rep. – NEC Unified Solutions
I have worked with countless instruments that provide information about an individual based on their responses to a series of questions. I even completed my doctorate on one. I was skeptical, then, when I first heard of the CORE MAP and I believed it to be a watered down version of other more substantial instruments. Imagine my shock, then, when I found this profile to be amazingly accurate and on-point for me. I heartily recommend it to anyone who wants to know more about themselves or wants to address long-standing issues that may be standing in the way of their personal effectiveness.
Ollie Malone, Jr., Ph.D. – Pennzoil
CORE has been an exceptional tool for hiring. I am especially impressed with the part 3 results which are right on in predicting current behavior and development as well as EQ. I have used many assessments, but none measure up to CORE.
Jason Arenburg – AB Group, Inc.
I have taken the DISC, MBTI and a number of other assessments and have studied the MBTI in substantial detail, and thought I had a pretty firm grasp on my core temperament and preferences. However, when you facilitated the CORE MAP instrument with me, I saw a part of me that had been repressed throughout my childhood, schooling and work career. You worked with me to see how my ‘Entertainer’ could become central to my functioning. And, as I engaged with this notion, I was suddenly overwhelmed with sadness that I had been missing this in myself for so long, and relief and joy that I could claim it for myself now. I felt for the first time that I had permission to be my true self. The insights I gained through your facilitation and the assessment itself have opened up whole new possibilities for my life both personally and professionally. Thank you, thank you, thank you!!!!
Mark Youngblood, Quay Alliance Consulting
When I was first introduced to CORE MAP, I was mildly skeptical about its value to me personally. I'd not only studied psychometrics in my psychological training, but I'd earned income for a time designing various kinds of educational and psychological assessments. I'd led dozens of seminars using various MBTI-related materials and conducted therapy groups with all the standard psychometric and self-report tests used as prompts for initiating self-discovery. My dissertation included the development of a career decision-making assessment, and I'd used many of the available vocational guidance tools in my career and corporate coaching. I didn't expect to find anything much new or different in the assessment arena.
What kept me from simply dismissing CORE MAP with a bored and cynical "ho-hum" was the tantalizing prospect of finding buried treasure. A great friend of mine had once told me, "the curse of being multi-talented is that you can never develop all of your potentials, so you will inevitably feel unfulfilled." Before encountering CORE MAP, I knew there were entertaining things I hadn't done yet, but I also judged my life as pretty dadgum fulfilling. Still, there was just enough curiosity left about what might be hidden, undeveloped, or untapped in my personality to incline me to try this thing on for fit.
I felt just slightly defensive about the implication that incongruent results meant I didn't know myself, but I was more intrigued by the possibility than offended, so....Lo! and Behold! ... Eureka! ... Shazzam!! I found gold! (It was right there in the profile results.) The Entertainer in me had been kept waiting in the wings for too much time, for inadequate reasons. And not even three days after the CORE MAP consultation, I stepped up to the front of the training room and hit a home run with a program I'd only watched before. A week later, I conducted a complicated, delicate training that had been two years in the design phase, with my wife amongst the trainees. She gave it two thumbs up! (You'd have to know my wife to know how significant that is. She's incredibly supportive, but she's also got a finely tuned bulls**t filter, as well. Two thumbs up is wayyyy good.) Two weeks after that, I stepped into another training I'd only observed, and my co-facilitator covered my forehead with gold stars and proclaimed my work as "Excellent!"
I'm sooooh pumped about the results! It's not just that the results of investing energy in my Entertainer have validated CORE MAP as an extremely valuable tool; it's that I feel like I've come home. I'm recognizing parts of what I'm like, of who I am, of who I like to engage with the world, as if they were long lost friends! In psychological terms, I'd call it a significant reintegration of ego-synchronicity, but what it really feels like is ... I’ve got my groove back.
Mark Rogers, Ph.D., QUALITY LEADERSHIP - Corporate Coaching and Consulting
I have a very successful career but over time it has brought me less and less joy, and little satisfaction. The trappings of money or recognition are no longer enough to block out the pain of living inauthentically. My conditioned behavior had dominated my life and this has been very painful. As I got older the need to be who I was designed to be became stronger and stronger; so much so that I could no longer turn a deaf ear, I have searched and searched with no relief until CORE MAP. The power of this tool has not only met, but has greatly exceeded my expectations. My biggest surprise was that I have been operating for a lifetime as an ‘Organizer’ when I am a true ‘Commander/ Entertainer.’ For years I have hidden my ‘Commander’ and setting it free has given me a huge boost of energy, motivation and real joy!
CORE MAP has given me invaluable insights into myself and others. Understanding myself has made it so much easier to relate to and understand others and has enhanced my relationships in very positive ways.
I think every person on the planet should have the benefit of this amazing tool. I feel empowered to move past all the judgment that have kept me trapped (my own and others) and be my true self (and true to myself). From this place of freedom I can now move forward to support myself and others with strength, conviction, joy, understanding and LOVE.
Deborah Henderson, PMP, Chicago, IL
CORE MAP is a huge success and is even winning over the skeptics as they see how accurately the profile predicts how someone will do on the job. The benchmark you helped us create for hiring is proving to be very accurate and valuable as well.
Tim Cocklin – New Homes Realty, Inc. Orlando, FL
We have looked at hundreds of assessments over the years hoping to find one that would actually deliver the depth of information we were after. None did before now. I’m very impressed with what can be gleaned from CORE MAP.
Jeff Kaye, Kaye-Bassman Int’l, Dallas, TX
Unlike other personality tests I’ve taken in the past, CORE MAP gave me a more complete picture of how I saw myself vs. how I really am. Seeing where those areas aligned was very powerful, and has helped confirm some gut feelings I had about where I want to head, and where I want to make some changes. My assessment is that it was a much more complete valuation of all parts of the person tested. I’d recommend it highly.
Willie Baronet – GroupBaronet, Dallas, TX
The CORE MAP and the follow-up coaching was “just what the Dr. ordered”. It was insightful in pointing out where my true passion and motivation lies. I felt empowered to create a more satisfying life. Other assessments don’t go far enough. CORE MAP not only told me about my strengths, but raised my awareness of personal liabilities. It hit the nail right on the head.
Dale Perryman – Consultant
I benefited extensively from my CORE MAP profile, both in terms of the information it provided and in terms of how it was presented. I had been through personality profiling before, as an undergraduate, a Naval Officer, a graduate student and as a corporate employee (the MBTI in the last instance). Though I often found the process interesting, I left only with information, not actionable information.
From the CORE MAP profile, I was able to understand some very unproductive behaviors in ways that were entirely new to me. The “aha” moment came when I realized how I had begun to rely on old, ineffective behaviors as my primary way of approaching situations. Though I had felt this to be the case, I had never before been able to verbalize and understand it so clearly. I left our review session with both excitement and a renewed belief that other, more productive aspects of my personality were either accessible within me or in a latent state and capable of being developed. Since the initial session, I have used the CORE MAP framework, in conjunction with other tools, to look at the other areas of my personality that had been underdeveloped or ignored for years. I know that I am a great deal more than the few, basic behaviors that I had been using in the day-to-day living of my life, and through this process I have been able to name those other areas and take very concrete steps towards developing them.
Colin Lindhal – Texas Instruments, Dallas, TX
When Marc convinced me to complete a COREMAP assessment, I assumed it would be a very similar management profiling technique to many I have undergone over the course of my career. I was wrong! The assessment provided me with unique insights into what I desired from my career and highlighted conflicts between my needs and the path I had been pursuing for many years. I strongly recommend this process for anyone wishing to have a better understanding of themselves, but particularly to those making significant career decisions. It helped me jettison the baggage and zero in on the career choices that will be personally fulfilling and have the highest likelihood of success.
Charles Drayton – Dallas, Texas
My personal and professional enthusiasm, and consequent endorsement, of the CORE Multidimensional Awareness Profile knows no bounds. I would describe my life as an seven out of ten before taking the CORE profile. Yet, as a lifestyle coach, I wanted ten out of ten. I knew I had yet to experience that elusive state called ‘flow’. In one personal coaching session fifteen years of internal conflict and tension became clear. Suddenly, I understood that the reason I never felt quite right in my own soul was because it wasn’t really my soul. It was the soul of the woman I thought I had to be. My journey since the CORE MAP experience has been liberating and empowering. Each day I glimpse more of that authentic woman I was always meant to become and I know that CORE MAP has been a faithful mirror that has helped me to see my true self for the very first time.
Rebeka Rosenthal – San Antonio, Texas
I realized about twenty years ago that something was wrong, either with me or with the world around me. I began a lengthy pursuit of the truth as to which was which. I waded through hordes of self-help books, attended seminars, even spent seven years in conventional therapy with no positive result. The CORE profile and your self-discovery program were a Godsend, and a stellar example of the type of work that can benefit all of mankind. A thousand thank-you’s.
Frank Hanrahan – Kanata, Canada
Thank you for taking the time to review my CORE profile with me. I shared the information you gave me with my boss. He’s decided (based on the information) to assign me to a job site in New Mexico where I will increase my salary by 50%! Thank you so much for giving me the understanding and the courage to know and ask for what I want. People often look for miracles in their lives. You were mine!
Mara Landivar – Dallas, Texas
My CORE analysis was LIFE CHANGING! This is the best way I can describe your CORE Profile. Even though I have spent many years on my own personal development, I still discovered a new awareness of myself (and who I really am) that I am really excited about. After experiencing your program, I believe that the first timer, just starting on the path of self-discovery, as well as those who have studied personal development for a long time, can benefit immensely from the CORE Profile.
Harriet Meyerson – The Confidence Center – Dallas, Texas
It is hard to express in words how grateful I am that our paths crossed. I feel as if I have finally been given permission to do what I want. I now have a glimpse of an opening door all because of you and the CORE MAP Profile.
Kelly Stokes – Carrollton, Texas
“You cannot put a price on all that CORE MAP has to offer people. This is exactly what the world needs and I am SO privileged to have had the opportunity to experience this remarkable tool.
Cynthia Dee – Newark, NJ







